Refund and Returns Policy

Thank you for shopping with Unique Ethnic. We value your satisfaction and strive to provide a smooth and transparent shopping experience. Please read our Refund Policy carefully to understand your rights and obligations regarding refunds, returns, and exchanges for purchases made through our online store.

1. In-Store Purchases

  • For items purchased from our physical store locations, we regret to inform you that refunds and exchanges are not available.

  • Customers are encouraged to thoroughly inspect their purchases before leaving the store to ensure satisfaction.

2. Online Orders

2.1 Faulty or Damaged Products

  • If you receive a product that is faulty or damaged, please notify us immediately upon receiving your order.

  • We will arrange a return and provide either a replacement or a refund for the defective item.

2.2 Change of Mind

  • We do not accept returns, exchanges, or refunds for products where the customer simply changes their mind.

2.3 Wrong Size or Color

  • If you accidentally select the wrong size or color when placing your order, you are responsible for the return shipping costs.

  • Additional courier charges will apply for sending the correct size or color.

2.4 Refund Eligibility

  • Refunds are only available if the product meets these conditions:

    • The item must be unused, unworn, and unwashed.

    • The product must be in its original packaging and in the same condition as when received.

    • Refund requests must be made within [insert number] days from the purchase date.

3. Non-Refundable Items

Certain products are strictly non-refundable, including but not limited to:

  • Items that have been worn, washed, or altered after purchase.

  • Personalized or customized products.

  • Perishable goods.

  • Items that do not meet the eligibility criteria above.

4. Refund Process

  • To initiate a refund, please contact our customer service team at:

  • Provide your order details and reason for the refund request.

  • Once your request is approved, we will provide instructions on how to return the item(s).

  • Returned items must be securely packaged to prevent damage during transit.

5. Return Shipping

  • Customers are responsible for the cost of return shipping, unless the item received is defective or incorrect.

  • We recommend using a trackable shipping service and retaining proof of postage.

6. Refund Processing Time

  • Once we receive your returned item(s), we will inspect them and notify you of the refund status.

  • Approved refunds will be issued to the original payment method used for purchase.

  • Please allow [insert number] business days for the refund to be processed and reflected in your account.

7. Store Credit

  • In some cases, we may offer store credit instead of a refund.

  • Store credit can be used for future purchases on our website and does not expire.

8. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately upon receipt.

  • We may request photographic evidence to expedite the resolution process.

9. Store Address

For returns or correspondence by mail, please use the following address:

Unique Ethnic
1 West 4/569 Barbadoes Street
Edgeware, Christchurch 8013
New Zealand

10. Changes to Refund Policy

  • Unique Ethnic reserves the right to modify or update this Refund Policy at any time without prior notice.

  • Any changes will take effect immediately upon posting to our website.