Refund Policy

Refund Policy for Unique Ethnic

Thank you for shopping at Unique Ethnic. We value your satisfaction and want to ensure a smooth and transparent shopping experience. Please read our Refund Policy carefully to understand your rights and obligations regarding refunds for purchases made through our online store.

In-Store Purchases: For items purchased from our physical store locations, we regret to inform you that we do not offer refunds or exchanges. We encourage customers to inspect their purchases thoroughly before leaving the store to ensure satisfaction.

Online Orders: For purchases made through our online store, we have specific guidelines for returns and exchanges:

1. Faulty or Damaged Products:

   • If you receive a product that is faulty or damaged, please notify us immediately upon receiving the order.
   • We will arrange for a return and provide a replacement or issue a refund for the defective item.

2. Change of Mind:

   • Please note that we do not accept returns, exchanges, or refunds for orders where the customer simply changes their mind about the product.

3. Wrong Size or Color:

   • If you accidentally select the wrong size or color when placing your order, you are responsible for the return shipping costs.
   • Additionally, you will be liable to pay for the courier charges associated with exchanging the product for the correct size or color.

4. Refund Eligibility:

• We offer refunds on products that meet the conditions outlined in this policy.
• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Refunds are applicable within [insert number] days from the date of purchase.

5. Non-Refundable Items:

• Certain products are non-refundable, including but not limited to:
  • Products that have been worn, washed, or altered after purchase.
  • Personalized or customized items.
  • Perishable goods.
• We reserve the right to refuse refunds on items that do not meet the above criteria.

6. Refund Process:

• To initiate a refund, please contact our customer service team at
• (+64 0223721855 ), (hi@theuniqueethnic.co.nz) with your order details and reason for the refund request.
• Once your request is received and approved, we will provide instructions on how to return the item(s) to us.
• Please ensure that the returned item(s) are securely packaged to prevent damage during transit.

7. Return Shipping:

• Customers are responsible for the cost of return shipping unless the item received is defective or incorrect.
• We recommend using a trackable shipping service to return your item(s) and retaining proof of postage.

8. Refund Processing Time:

• Once we receive your returned item(s), we will inspect them and notify you of the status of your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow [insert number] business days for the refund to be processed and reflected in your account.

9. Store Credit:

• In some cases, we may offer store credit as an alternative to a refund.
• Store credit can be used towards future purchases on our website and does not expire.

10. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt.
• We may request photographic evidence of the damage or defect to expedite the resolution process.

11. Store Address:

• Our store is located in New Zealand. For returns or correspondence by mail, please address your package to: 1 West 4/569 Barbadoes Street, Edgeware, Christchurch 8013, New Zealand

12. Changes to Refund Policy:

• Unique Ethnic reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

If you have any questions or concerns about our Refund Policy, please don’t hesitate to contact us. Thank you for choosing Unique Ethnic for your shopping needs!